Subscription or cancellation problem
Charged after cancelling? Document the cancellation trail.
Keep the signup terms, cancellation attempt, confirmation messages and later charges together so the timeline is easy to understand.
General preparation information, not legal advice. ClaimBack does not guarantee an outcome.
What to do first
- 1Record when and how you tried to cancel.
- 2Keep any cancellation confirmation or support response.
- 3List charges that occurred after the cancellation attempt.
Evidence worth organising
- ✓Subscription or order confirmation
- ✓Cancellation request or screenshot
- ✓Cancellation confirmation if received
- ✓Bank or card transaction record showing later charges
How to make the complaint useful
A clear written chronology is useful when raising a subscription or cancellation problem with a business. ClaimBack helps organise the evidence and draft the message; it does not decide legal entitlement.
Turn the record into a clear complaint draft.
ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.
Start free on ClaimBack AI