When support goes in circles, put the problem in writing.
ClaimBack AI helps organise purchase facts, evidence, timelines and editable complaint messages. Begin free; save or upgrade only when useful.
General preparation information, not legal advice. No refund or other outcome is guaranteed.
Refund refused
Organise the refusal, evidence and outcome requested.
Warranty refused
A warranty ending does not automatically end every consumer guarantee.
Item never arrived
Put the order, tracking and seller responses into one record.
Charged after cancelling
Document cancellation attempts, dates and later charges.
Faulty product
Build a dated fault and remedy record.
Choose the exact problem.
Retailer refusing a refund? Build the facts before your next reply.
A retailer policy does not replace rights that may apply under Australian Consumer Law. The practical next step is a dated written request tied to the problem and the remedy you want.
Faulty appliance refund problem? Organise the fault, history and requested remedy.
Record when the appliance failed, normal use, any repair attempts and why the current remedy is not workable. Major and minor problems can lead to different remedy options.
Warranty expired but the item failed? The expiry date may not be the whole story.
A voluntary warranty is separate from consumer guarantees. Product type, price, age, representations and expected durability can all be relevant to a complaint.
Product not as described? Compare the promise with what arrived.
Capture the exact listing, specification, image or sales statement you relied on, then document the mismatch without exaggeration.
Package marked delivered but missing? Build a delivery evidence trail.
A delivered scan is one record, not the whole investigation. Ask the seller and carrier for delivery details while preserving your own location evidence.
Online order delayed? Put the promised and actual timeline in writing.
Record the advertised dispatch or delivery promise, any changed estimate and whether timing was essential to the purchase.
Seller blaming the courier? Keep the seller and carrier records together.
Do not let parallel conversations erase the purchase record. Keep the seller order, carrier tracking and each response in one chronology.
Subscription will not cancel? Create a cancellation record you can prove.
Use the provider’s available cancellation route, save every attempt and ask for written confirmation of the effective date and any final charge.
Charged after a free trial? Compare the signup disclosure with the charge.
Save what the signup screen said about duration, price, renewal and cancellation, then document when you tried to cancel and when the payment occurred.
Recurring charge after cancellation? Put every date on one line.
Gather the cancellation confirmation, subsequent charges and provider responses. Ask for the charge review and confirmation that no further billing will occur.
Service not completed? Document the agreed scope and unfinished work.
Compare the quote, scope or booking with the work actually completed. Record access offered, deadlines, payments and attempts to obtain completion.
Poor workmanship complaint? Turn observations into a precise scope list.
Describe each defect, when it appeared and how it differs from the agreed service. Avoid technical conclusions unless supported by a qualified report.
Chargeback evidence in Australia: prepare a clean payment-dispute file.
A bank or card provider decides a chargeback under its rules and timeframes. Prepare a concise chronology, proof of the transaction, the problem and attempts to resolve it with the merchant.
Complaint letter Australia: what a useful first message should contain.
A practical complaint identifies the purchase, problem, key dates, evidence and requested outcome in calm language. It should be easy for a reader to act on.
Consumer guarantee evidence checklist: organise proof around the actual problem.
Start with what was bought, what was represented, what failed and what remedy was requested. Add evidence only when it supports one of those facts.
Amazon Australia refund or warranty problem? Keep the order and seller trail together.
Identify whether Amazon, a marketplace seller or another party handled the order, then preserve the listing, order page, return steps and messages. ClaimBack is independent of Amazon.
JB Hi-Fi refund or warranty problem? Prepare the purchase and assessment history.
Record the store or online order, product fault, assessment or repair history and the remedy requested. ClaimBack is independent of JB Hi-Fi.
Harvey Norman refund or warranty problem? Separate the store, item and remedy records.
Harvey Norman purchases may involve a particular franchisee or store. Identify the invoice entity and keep its response with any manufacturer assessment. ClaimBack is independent.
The Good Guys refund or warranty problem? Build a dated appliance or electronics record.
Gather the invoice, product identifiers, fault history and any Concierge, repairer or manufacturer communication. ClaimBack is independent of The Good Guys.
Kogan refund or warranty problem? Preserve the online listing and support history.
Save the listing, order, seller details and every online support step. ClaimBack is independent of Kogan.
eBay Australia refund problem? Record the listing, seller and platform case.
Keep the listing, seller identity, messages, delivery evidence and eBay case timeline. ClaimBack is independent of eBay.
Temu refund or delivery problem? Capture the order, tracking and in-app support trail.
Save the product listing, order, delivery record and in-app support messages before they disappear from view. ClaimBack is independent of Temu.
Apple Australia warranty or repair problem? Keep diagnostics and service records.
Record the device, serial number, purchase source, symptoms, diagnostics and every service outcome. ClaimBack is independent of Apple.
Samsung Australia warranty problem? Organise device, service and retailer evidence.
Gather model and serial details, purchase proof, fault media, service references and retailer responses. ClaimBack is independent of Samsung.
Appliances Online refund, delivery or warranty problem? Build one end-to-end order record.
Combine the order, delivery condition, installation notes, fault history and support responses. ClaimBack is independent of Appliances Online.
Bing Lee refund or warranty problem? Keep the store, delivery and repair timeline clear.
Record the selling store or online order, delivery, product fault and any service handling. ClaimBack is independent of Bing Lee.
Officeworks refund or warranty problem? Document the item, fault and assessment.
Save the receipt, item identifiers, fault details and any assessment or manufacturer referral. ClaimBack is independent of Officeworks.
BIG W refund or product problem? Keep the receipt, item and store response together.
Record whether the purchase was online or in store, the product issue and the reason given for any refusal. ClaimBack is independent of BIG W.
Kmart Australia refund or product problem? Organise the purchase and problem facts.
Keep the receipt or online order, product details, fault or mismatch evidence and store response. ClaimBack is independent of Kmart.
Your first useful complaint draft costs nothing.
Use the existing ClaimBack app. This help hub does not create a second account or claim database.
Build my free draft