Harvey Norman problem

Harvey Norman refund or warranty problem? Separate the store, item and remedy records.

Harvey Norman purchases may involve a particular franchisee or store. Identify the invoice entity and keep its response with any manufacturer assessment. ClaimBack is independent.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Check the invoice for the selling entity and store.
  2. 2Record the fault and every inspection or repair.
  3. 3Send the remedy request to the correct contact in writing.

Evidence worth organising

  • ✓Invoice and payment record
  • ✓Product model, serial and fault evidence
  • ✓Repair or inspection records
  • ✓Store and manufacturer replies

How to make the complaint useful

Correctly identifying the seller on the invoice helps keep the complaint directed and factual.

Source: Harvey Norman Contact Us.

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