JB Hi-Fi problem

JB Hi-Fi refund or warranty problem? Prepare the purchase and assessment history.

Record the store or online order, product fault, assessment or repair history and the remedy requested. ClaimBack is independent of JB Hi-Fi.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Locate the invoice and product identifiers.
  2. 2Write down assessment, repair and store-contact dates.
  3. 3Ask for the current decision and reason in writing.

Evidence worth organising

  • ✓Receipt or online invoice
  • ✓Model and serial number
  • ✓Fault evidence and repair reports
  • ✓Store, support and manufacturer correspondence

How to make the complaint useful

Keep any manufacturer conversation, but do not let it replace the record of what you requested from the retailer.

Source: JB Hi-Fi Support.

Related ClaimBack guides

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