Not as described

Product not as described? Compare the promise with what arrived.

Capture the exact listing, specification, image or sales statement you relied on, then document the mismatch without exaggeration.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Save the listing before it changes.
  2. 2List each material difference between the promise and the item.
  3. 3State the remedy you want and keep the response in writing.

Evidence worth organising

  • ✓Order confirmation and invoice
  • ✓Screenshots of the listing or advertisement
  • ✓Photos of the item received
  • ✓Messages with the seller

How to make the complaint useful

Specific side-by-side evidence is stronger than a general statement that the product was disappointing.

Source: ACCC — False or misleading claims.

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Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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