Faulty appliance

Faulty appliance refund problem? Organise the fault, history and requested remedy.

Record when the appliance failed, normal use, any repair attempts and why the current remedy is not workable. Major and minor problems can lead to different remedy options.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Stop using an appliance if the fault may be unsafe.
  2. 2Record the model, serial number, purchase date and failure symptoms.
  3. 3Keep repair reports and ask the retailer for its position in writing.

Evidence worth organising

  • ✓Receipt, invoice or finance statement
  • ✓Model and serial number photos
  • ✓Video or photos of the fault where safe
  • ✓Repair reports and retailer correspondence

How to make the complaint useful

Useful evidence focuses on the actual failure and remedy history, not just frustration with the product.

Source: ACCC — Consumer rights and guarantees.

Related ClaimBack guides

Product not as described? Compare the promise with what arrived.JB Hi-Fi refund or warranty problem? Prepare the purchase and assessment history.Harvey Norman refund or warranty problem? Separate the store, item and remedy records.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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