Warranty problem
Warranty refused? The written warranty may not be the whole story.
Create a factual timeline of the purchase, fault, warranty response and what you asked the retailer or manufacturer to do.
General preparation information, not legal advice. ClaimBack does not guarantee an outcome.
What to do first
- 1Save the warranty refusal or explanation.
- 2Record when the product was bought and when the fault appeared.
- 3Separate the written warranty from any broader consumer-guarantee issue.
Evidence worth organising
- ✓Receipt or other proof of purchase
- ✓Warranty terms if available
- ✓Photos or video of the fault
- ✓Retailer or manufacturer correspondence
How to make the complaint useful
The ACCC explains that warranties are additional to consumer guarantees and that consumer-guarantee rights can continue after a written warranty period ends, depending on the circumstances.
Source: ACCC — Warranties.
Turn the record into a clear complaint draft.
ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.
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