Cancellation problem

Subscription will not cancel? Create a cancellation record you can prove.

Use the provider’s available cancellation route, save every attempt and ask for written confirmation of the effective date and any final charge.

Build my free ClaimBack draftRead official guidance

General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Record the plan, renewal date and cancellation terms shown.
  2. 2Take screenshots before and after each cancellation attempt.
  3. 3Send a dated written request if the in-app path fails.

Evidence worth organising

  • ✓Account and plan details
  • ✓Cancellation-page screenshots
  • ✓Emails, chats and support case numbers
  • ✓Bank or card transactions after the request

How to make the complaint useful

Avoid sharing full card numbers. A last-four reference and dated statement entry are normally enough for organisation.

Source: ACCC — Contracts.

Related ClaimBack guides

Charged after a free trial? Compare the signup disclosure with the charge.Recurring charge after cancellation? Put every date on one line.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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