Free trial charge

Charged after a free trial? Compare the signup disclosure with the charge.

Save what the signup screen said about duration, price, renewal and cancellation, then document when you tried to cancel and when the payment occurred.

Build my free ClaimBack draftRead official guidance

General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Save the trial confirmation and renewal disclosure.
  2. 2Record the cancellation deadline and your attempts.
  3. 3Ask the provider to explain the charge and confirm future cancellation.

Evidence worth organising

  • ✓Signup email or screenshot
  • ✓Terms and price disclosure
  • ✓Cancellation evidence
  • ✓Transaction date, amount and merchant descriptor

How to make the complaint useful

A factual comparison of the disclosed renewal and your timeline is more useful than assumptions about intent.

Source: ACCC — Subscriptions and automatic renewals.

Related ClaimBack guides

Subscription will not cancel? Create a cancellation record you can prove.Recurring charge after cancellation? Put every date on one line.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

Start free on ClaimBack AI