Delivery dispute

Seller blaming the courier? Keep the seller and carrier records together.

Do not let parallel conversations erase the purchase record. Keep the seller order, carrier tracking and each response in one chronology.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Ask the seller to confirm who is investigating.
  2. 2Get the carrier case number and delivery evidence.
  3. 3Send the seller a consolidated written timeline.

Evidence worth organising

  • ✓Seller invoice and shipping confirmation
  • ✓Carrier tracking events
  • ✓Case numbers and chat transcripts
  • ✓Photos of any delivery damage or location issue

How to make the complaint useful

The aim is a clear record of the sales contract, delivery chain and steps already taken—not an argument about internal responsibility.

Source: ACCC — Online shopping.

Related ClaimBack guides

Package marked delivered but missing? Build a delivery evidence trail.Online order delayed? Put the promised and actual timeline in writing.Temu refund or delivery problem? Capture the order, tracking and in-app support trail.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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