Missing delivery

Package marked delivered but missing? Build a delivery evidence trail.

A delivered scan is one record, not the whole investigation. Ask the seller and carrier for delivery details while preserving your own location evidence.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Check safe places, household members and building reception.
  2. 2Save the tracking page and delivery timestamp.
  3. 3Ask the seller for proof of delivery and its proposed resolution.

Evidence worth organising

  • ✓Order confirmation and delivery address
  • ✓Tracking history and delivered scan
  • ✓Doorbell footage or reception record if available
  • ✓Seller and carrier case references

How to make the complaint useful

Keep separate notes for what the tracking system says and what you personally observed.

Source: ACCC — Online shopping.

Related ClaimBack guides

Online order delayed? Put the promised and actual timeline in writing.Seller blaming the courier? Keep the seller and carrier records together.Temu refund or delivery problem? Capture the order, tracking and in-app support trail.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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