Temu problem

Temu refund or delivery problem? Capture the order, tracking and in-app support trail.

Save the product listing, order, delivery record and in-app support messages before they disappear from view. ClaimBack is independent of Temu.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Screenshot the product and order details.
  2. 2Save all carrier scans and delivery evidence.
  3. 3Record refund, return and support milestones.

Evidence worth organising

  • ✓Order confirmation
  • ✓Listing and variant selected
  • ✓Tracking or delivered scan
  • ✓In-app support and refund status

How to make the complaint useful

Use the merchant descriptor and order number to keep different transactions separate.

Source: Temu Australia Support.

Related ClaimBack guides

Package marked delivered but missing? Build a delivery evidence trail.Online order delayed? Put the promised and actual timeline in writing.Seller blaming the courier? Keep the seller and carrier records together.

Turn the record into a clear complaint draft.

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