Delayed delivery

Online order delayed? Put the promised and actual timeline in writing.

Record the advertised dispatch or delivery promise, any changed estimate and whether timing was essential to the purchase.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Save the original delivery estimate.
  2. 2Ask the seller for a firm updated date.
  3. 3State whether you still want delivery or are requesting cancellation.

Evidence worth organising

  • ✓Order confirmation
  • ✓Original estimated delivery date
  • ✓Tracking and delay notices
  • ✓Your written follow-up and seller response

How to make the complaint useful

A clear timeline helps show what was promised, what changed and what outcome you are now requesting.

Source: ACCC — Online shopping.

Related ClaimBack guides

Package marked delivered but missing? Build a delivery evidence trail.Seller blaming the courier? Keep the seller and carrier records together.Temu refund or delivery problem? Capture the order, tracking and in-app support trail.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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