Complaint builder

Complaint letter Australia: what a useful first message should contain.

A practical complaint identifies the purchase, problem, key dates, evidence and requested outcome in calm language. It should be easy for a reader to act on.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Lead with the transaction and problem.
  2. 2Use short dated facts and attach only relevant evidence.
  3. 3State the outcome requested and a reasonable reply date.

Evidence worth organising

  • ✓Proof of purchase
  • ✓One-page chronology
  • ✓Key photos or screenshots
  • ✓Previous response or refusal

How to make the complaint useful

A complaint letter is more effective when it is specific, editable and free of threats or guaranteed legal conclusions.

Source: ACCC — Problems with products or services.

Related ClaimBack guides

Consumer guarantee evidence checklist: organise proof around the actual problem.Amazon Australia refund or warranty problem? Keep the order and seller trail together.Kogan refund or warranty problem? Preserve the online listing and support history.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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