Evidence checklist

Consumer guarantee evidence checklist: organise proof around the actual problem.

Start with what was bought, what was represented, what failed and what remedy was requested. Add evidence only when it supports one of those facts.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Create a dated purchase-and-contact timeline.
  2. 2Label evidence by fact, not file type alone.
  3. 3Keep originals and send copies where appropriate.

Evidence worth organising

  • ✓Receipt or alternative proof of purchase
  • ✓Listing, packaging or sales representations
  • ✓Fault, service or delivery evidence
  • ✓Retailer, manufacturer and repair correspondence

How to make the complaint useful

Consumer guarantees are fact-dependent. This checklist helps organise a complaint but is not a legal assessment.

Source: ACCC — Consumer rights and guarantees.

Related ClaimBack guides

Complaint letter Australia: what a useful first message should contain.Amazon Australia refund or warranty problem? Keep the order and seller trail together.Kogan refund or warranty problem? Preserve the online listing and support history.

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