Kogan problem

Kogan refund or warranty problem? Preserve the online listing and support history.

Save the listing, order, seller details and every online support step. ClaimBack is independent of Kogan.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Capture the product page and seller shown.
  2. 2Record ticket numbers, dates and requested remedy.
  3. 3Keep return tracking and inspection updates together.

Evidence worth organising

  • ✓Order invoice
  • ✓Listing screenshots
  • ✓Fault or description evidence
  • ✓Support tickets and return tracking

How to make the complaint useful

For marketplace transactions, record the seller identified on the order rather than assuming every item has the same seller.

Source: Kogan Help Centre.

Related ClaimBack guides

Complaint letter Australia: what a useful first message should contain.Consumer guarantee evidence checklist: organise proof around the actual problem.Amazon Australia refund or warranty problem? Keep the order and seller trail together.

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