Refund problem
Refund refused? Build a clear written record before you reply.
Organise what you bought, what went wrong, the refund you asked for, the business response and the evidence that supports your complaint.
General preparation information, not legal advice. ClaimBack does not guarantee an outcome.
What to do first
- 1Ask for the refusal and reason in writing.
- 2Record the purchase, problem and outcome you requested.
- 3Keep the most relevant evidence together before following up.
Evidence worth organising
- ✓Proof of purchase or order confirmation
- ✓Your original refund request
- ✓The business reply or refusal
- ✓Photos, screenshots or service records where relevant
How to make the complaint useful
Australian consumer guarantees can provide remedies when goods or services do not meet required standards. Which remedy applies depends on the facts and the seriousness of the problem.
Turn the record into a clear complaint draft.
ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.
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