BIG W problem

BIG W refund or product problem? Keep the receipt, item and store response together.

Record whether the purchase was online or in store, the product issue and the reason given for any refusal. ClaimBack is independent of BIG W.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Save proof of purchase and product details.
  2. 2Photograph the issue where useful.
  3. 3Ask for a written response if the matter remains unresolved.

Evidence worth organising

  • ✓Receipt or online order
  • ✓Product packaging or listing
  • ✓Issue photos
  • ✓Store or online support response

How to make the complaint useful

A change-of-mind request and a complaint about a product problem are different; describe which situation applies.

Source: BIG W Contact Us.

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