Refund refused
Retailer refusing a refund? Build the facts before your next reply.
A retailer policy does not replace rights that may apply under Australian Consumer Law. The practical next step is a dated written request tied to the problem and the remedy you want.
General preparation information, not legal advice. ClaimBack does not guarantee an outcome.
What to do first
- 1Save the refusal and the reason the retailer gave.
- 2Describe the product or service problem in concrete terms.
- 3Send one written request with a reasonable response date.
Evidence worth organising
- ✓Receipt or other proof of purchase
- ✓Photos, inspection notes or screenshots showing the problem
- ✓The refund request and the retailer refusal
- ✓Relevant product listing, promise or service description
How to make the complaint useful
A concise chronology makes it easier to separate a change-of-mind policy from a complaint about quality, description or supply.
Related ClaimBack guides
Turn the record into a clear complaint draft.
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