Workmanship problem

Poor workmanship complaint? Turn observations into a precise scope list.

Describe each defect, when it appeared and how it differs from the agreed service. Avoid technical conclusions unless supported by a qualified report.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Photograph each issue with dates and context.
  2. 2Compare it with the quote, plans or agreed standard.
  3. 3Give the provider a reasonable written opportunity to respond.

Evidence worth organising

  • ✓Contract, scope and variations
  • ✓Before-and-after photos
  • ✓Independent report if obtained
  • ✓Repair quote and provider response

How to make the complaint useful

Objective descriptions and supporting documents help distinguish an incomplete job, a defect and a disagreement about preferences.

Source: ACCC — Consumer rights and guarantees.

Related ClaimBack guides

Service not completed? Document the agreed scope and unfinished work.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

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