Service complaint

Service not completed? Document the agreed scope and unfinished work.

Compare the quote, scope or booking with the work actually completed. Record access offered, deadlines, payments and attempts to obtain completion.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1List each agreed deliverable and its status.
  2. 2Photograph unfinished work where relevant and safe.
  3. 3Request a completion plan or other remedy in writing.

Evidence worth organising

  • ✓Quote, contract or booking confirmation
  • ✓Invoices and payment records
  • ✓Dated photos of work
  • ✓Messages about delays or access

How to make the complaint useful

Keep quality concerns separate from work that was never supplied; each is easier to assess when described precisely.

Source: ACCC — Consumer rights and guarantees.

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