Delivery problem

Item never arrived? Put the order and delivery trail in one place.

Organise the order confirmation, promised delivery information, tracking history and the seller's responses before deciding your next step.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Save the order confirmation and promised delivery details.
  2. 2Capture current tracking information and dates.
  3. 3Record every contact attempt with the seller and what they said.

Evidence worth organising

  • ✓Order confirmation and payment record
  • ✓Tracking history or delivery estimate
  • ✓Seller or marketplace messages
  • ✓Any courier evidence relevant to the order

How to make the complaint useful

The ACCC recommends contacting the business when a product or service problem occurs and keeping the issue and requested outcome clear. ClaimBack can help organise that written record.

Source: ACCC — Contacting a business to fix a problem.

Turn the record into a clear complaint draft.

ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.

Start free on ClaimBack AI