The Good Guys problem

The Good Guys refund or warranty problem? Build a dated appliance or electronics record.

Gather the invoice, product identifiers, fault history and any Concierge, repairer or manufacturer communication. ClaimBack is independent of The Good Guys.

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General preparation information, not legal advice. ClaimBack does not guarantee an outcome.

What to do first

  1. 1Record the purchase and first fault date.
  2. 2Save service bookings, reports and repeat-failure details.
  3. 3Ask for the retailer’s proposed remedy in writing.

Evidence worth organising

  • ✓Tax invoice
  • ✓Model and serial number
  • ✓Service or repair reports
  • ✓Store, Concierge and manufacturer messages

How to make the complaint useful

Repeat repairs and time without the product should be documented as dates and events, without making unsupported legal conclusions.

Source: The Good Guys Help Centre.

Related ClaimBack guides

Faulty appliance refund problem? Organise the fault, history and requested remedy.Product not as described? Compare the promise with what arrived.JB Hi-Fi refund or warranty problem? Prepare the purchase and assessment history.

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