Faulty goods
Faulty product? Organise the fault, the evidence and the remedy you asked for.
Build a clear record of the purchase, how the product failed, when you contacted the business and what response you received.
General preparation information, not legal advice. ClaimBack does not guarantee an outcome.
What to do first
- 1Describe the fault factually and when it first appeared.
- 2Record your contact with the business and requested outcome.
- 3Keep evidence that shows the product, purchase and response.
Evidence worth organising
- ✓Proof of purchase
- ✓Photos or video of the fault
- ✓Relevant product description or specifications
- ✓Support messages, repair reports or refusal
How to make the complaint useful
Australian consumer guarantees apply automatically to many consumer purchases. The ACCC explains that acceptable quality includes factors such as safety, durability and freedom from defects.
Turn the record into a clear complaint draft.
ClaimBack AI helps organise facts, evidence and the requested outcome into editable Australian-English complaint material.
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